At ANAR Foundation we have designed an ongoing training process for all the professionals who attend the ANAR Helplines — both our hired counsellors and volunteers, intern students and trainees.
Over 28 years of experience, ANAR Foundation has developed specialised psychological, legal and social guidance protocols for every type of call.
The professionals working on the ANAR Helplines are trained in these protocols to provide appropriate care on each call, addressing the different issues that arise in each of them.
To guarantee top professionalism, it is essential that every professional in psychology and counselling goes through a rigorous theoretical and practical training process.
Learning the different guidance and crisis intervention protocols on the ANAR Phone with a multidisciplinary approach (psychological, social work and legal).
Listening to and handling their first requests for help, putting each guidance protocol into practice.
The new counsellor psychologist continues phone support with ongoing accompaniment and supervision from the room leads.
ANAR Foundation has an ongoing training and refresher plan aimed at permanently updating the training of all professionals working in legal, social, psychological and guidance services. The programme is made up of case-study sessions, monographic seminars and training during team meetings.
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